A: FEITUO specializes in emergency lighting solutions. Our main product lines include emergency lighting, exit signs, exit sign combos, emergency drivers, and ballasts, among others.

A: We hold various certifications, including UL, CUL, CE, RoHS, FCC, DOE, CEC, and ISO9001. Our main markets are North America, South America, Europe, the Middle East, and Asia.

A: Yes, we accept sample orders for quality testing, offering 1-2 pieces per model. Samples are typically ready within 1-7 working days.
Due to our products containing batteries, major courier companies like DHL, FedEx, and UPS usually cannot ship them by air. We arrange delivery through courier agents who accept shipments with Freight Prepaid in China. Please note that company courier account numbers cannot be used for these samples. Delivery usually takes 3-7 days, with both air and sea shipping options available.

A: Our MOQ ranges from 200 to 5000 pieces per model, depending on the specific product. You are welcome to use your own logo, your own packing design, and customize the voltage and plug type to suit your specific requirements.

If your order quantity is on the lower end, there may be some additional costs involved. This is due to the need for reconfiguring our production line and the associated labor costs. These factors contribute to a slightly higher unit price for smaller orders. We appreciate your understanding in this matter.

A: We understand that every customer has unique needs, and we strive to accommodate those as much as possible. No matter how many products you need, please feel free to contact our service team. We are committed to providing you with the best price and service:

Inventory Priority: If the products you need are available in our inventory, we will prioritize shipping these stock items to you to ensure faster delivery.
Local Supplier Introduction: If you are an importer located in a region where we already have partnered suppliers, we can introduce you to them. This allows you to benefit from localized service and eliminates quantity restrictions on your orders.

We value every customer and every order, and we will do our best to meet your needs and exceed your expectations.

A: Yes, we offer a comprehensive range of services to meet your specific needs:

OEM (Original Equipment Manufacturer): We can produce products based on your designs and specifications, allowing you to use your own branding and packaging.
ODM (Original Design Manufacturer): We offer design and development services, creating new products based on your requirements. Our professional R&D team will work closely with you to develop exclusive products tailored to your needs.
OBM (Original Brand Manufacturer): We can manufacture and market products under our own brand, providing you with ready-made solutions that meet high-quality standards.

Our professional R&D team is dedicated to assisting you in developing the exact products you need, ensuring they meet your quality and design expectations.
Whether you need products branded under your own label or entirely new designs, we are here to support you every step of the way.

A: Our payment terms are designed to be flexible and accommodating to our customers' needs. Here are the details:
For sample orders and small orders below USD 10,000: 100% deposit by T/T (Telegraphic Transfer) in advance.
For mass production orders above USD 10,000: A partial deposit is required in advance, and the balance is to be paid before delivery. 

The price is based on FOB Ningbo. However, we can also accommodate CFR/CIF terms based on your specific requirements. We accept various payment methods including PayPal, T/T (Telegraphic Transfer), Visa, and Western Union. If you have any other payment terms in mind or need further discussion, please don't hesitate to contact our sales team. We're here to help and ensure a smooth transaction process for you.

A: We offer comprehensive delivery services i.e. door-to-door shipping through third-party logistics providers. Various transportation methods are available to ensure service and guarantee.
Departing from our factory located near Ningbo Port, shipping typically takes approximately 15-20 days to reach Europe and 20-30 days to reach the Americas.

Some shipping companies require specific safety documentation before approving shipments that contain products with built-in batteries. These documents include the MSDS (Material Safety Data Sheet) for the batteries and a certification for safe transport of chemical goods for the entire product. As a result, we recommend booking the shipment at least two weeks in advance. This timeframe allows us sufficient time to obtain the necessary certifications and ensure that your shipment meets all safety regulations.

Regarding Express Shipments (Urgent orders, samples, small orders, etc.): Considering our products with built-in batteries, we recommend our agency channels for shipping. We provide optimized shipping routes, competitive pricing advantages, and efficient channel access, ensuring timely delivery to major global cities.

A: We can supply up to 500,000 units per month, with an annual capacity estimated at approximately 5,000,000 units.

A: The lead time for sample delivery is 7-10 working days. For mass production, the delivery time is typically 45 days after receiving the down payment and order details, including packaging information.

A: We have a strict QC management system and follow six quality control procedures:
1)Inspection of incoming raw materials and components
2)100% inspection of semi-finished parts
3)Quality control personnel inspect and supervise the entire assembly process
4)100% quality inspection after assembly
5)100% aging test before packaging
6)Random inspection of finished products

Each product must pass all these QC procedures before shipping to the customer. This rigorous process ensures that every item we produce meets the highest standards of quality and reliability. Our commitment to quality control helps us maintain the trust and satisfaction of our customers worldwide.